Day 14: Dialing Tips for the Polycom RMX

This post continues our 20 Day Challenge to understand the technical aspects of videoconferencing, particularly the section on dialing.

If you have a Polycom RMX, or need to dial into a Polycom RMX, you may find these tips helpful.

To dial out from the RMX

First, you need to create the participant to set how the dialing will occur.

If you have a participant who uses just the IP address to dial (no alias), use these steps:

  • Select Create new participant
  • Name the particiant
  • Select the dialing direction (Dial out or Dial in)
  • Set the Type to H.323
  • You will fill in the appropriate IP Address
  • Save the participant, at this point it is ready to be added to a conference.

Polycom RMX 2000

If you have a participant that has an alias or extension as part of their number, use these steps:

  • Select Create new participant
  • Name the participant
  • Select the dialing direction (Dial out or Dial in)
  • Set the Type to H.323
  • You will fill in the appropriate IP Address
  • Then you will input the alias number in the Alias Name/Type field and from the drop down select E.164
  • Save the participant, at this point it is ready to be added to a conference.

To dial into the RMX

There are a few methods to dial into the RMX:

If your RMX is installed without any gatekeepers or VBPs:

  • From a Polycom or LifeSize endpoint, you can dial RMX IP x.x.x.x##alias.
  • Meeting rooms can be setup on RMX so that you can have the same alias all the time. You would follow same dialing as previous step.
  • If you can’t get a site to dial in (i.e. a Tandberg endpoint), you can either dial out to them, or have them dial the IP address and rescue them from the entry queue.

If your RMX is installed with a gatekeeper or VBP:

  • Polycom and LifeSize endpoints can still dial IP##alias format.
  • Tandberg units can dial alias@IP.

References

Your Turn

  • What tips do you have to share for dialing with the RMX?
  • Any other issues or quirks you’ve run into? Please share!

Team-written by Janine Lim, Shane Howard, and Roxanne Glaser. The opinions expressed in these posts are based on our collective video conference experience connecting classes across multiple networks to connect them to zoos, museums, experts and other classes during the past 10 years. This series of posts reflects our usage and understanding, not that of any vendor or manufacturer. No one is paying us to write these. We are just sharing what we have learned.

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About Janine Lim

Janine Lim, PhD, currently serves as associate dean for online higher education in the School of Distance Education at Andrews University, in Berrien Springs, MI. She and her team support over 200 online courses, provide training for faculty teaching online, and work with the campus infrastructure support of online learning. Her department also provides educational technology and Moodle support for faculty and students. In addition, Janine is responsible for the faculty and courses of the Consortium of Adventist Colleges and Universities. Janine has taught over 15 unique graduate educational technology classes online numerous times over the past 15 years, with some classes attracting participants from all over the world. Her undergraduate teaching includes social media courses for communication and digital media majors. Janine has served on the board of the United States Distance Learning Association since April 2015. Prior to her work at Andrews University, Janine coordinated distance education for 22 K12 school districts in southwest Michigan for 14 years. In that position, as one of the co-founders of TWICE, Michigan’s K12 Videoconferencing Organization, Janine has spearheaded popular international K12 videoconference projects such as Read Around the Planet and MysteryQuest. While still serving on the board of TWICE, she was instrumental in designing and implementing the CAPspace website for collaborative videoconference projects. Janine also served on a team of Michigan educational technology trainers providing a workshop called ATA Technology Academy. Her current online learning research interests include successful teacher behaviors, quality online discussions, and student activity patterns in self-paced courses.
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